It doesn't have to be long, even just a "please look for foobar in the text" can help already. ![]() Technical Support Take advantage of your Support and Subscription contract by accessing the My VMware Get Support page. Trying to say things in your own words and then adding a link to "the official doc/KB/whatever" might help the user find the answer easier. Your license keys are available on the My VMware License Key page or available on your licensing confirmation email or product registration card located inside your box. That's the main thing we care about as a moderator. My apologies as I now see you do work hard on trying to help the users out. they tend to post links to KB articles or links at the internet without answering the question One of the recurring patterns of a points gatherer is: The problem we as moderators have is that there are people answering posts who care more about gathering points as about helping out people. If I had seen the warning from the other moderator, then I would -hopefully- have read your reply better and have spotted the bolded text, or I would simply have dismissed it. No I had not seen that one (but have now), I think it was another KB post link I saw.
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